SPA Etiquette

Reservations

Our staff is dedicated to providing a comfortable and memorable spa experience. We offer the finest natural and organic products, keeping your health and well-being in mind. Please let us know of any medical conditions, allergies, or special accommodations you may have. Please feel free to contact the spa with any questions or concerns.

Arrival

Please arrive 15-30 minutes prior to your scheduled appointment time to use the eucalyptus steam room, relax in the lounge, and prepare for your treatment. To ensure all guests receive their full treatment time, late arrivals cannot be guaranteed an extension of treatment time.

Cancellations

Spa services are guaranteed with a credit card. Please let us know of any changes or cancellations 24-hours before your appointment. Cancellations with less than 24-hours notice are responsible for full service.

Considerations

To preserve our tranquil environment, please silence your cell phone upon check-in so it does not disturb others. Place jewelry in your private locker. Ocean Pearl Spa is not responsible for valuables lost or left at the spa.

Gratuity

Our spa service prices do not include gratuities. Any gratuity given for your service provider is at your discretion. If you would like, the spa concierge can assist you with extending a gratuity to your service provider.

Military

Ocean Pearl Spa is proud to offer 10% off all services for active-duty military members with a valid I.D.